Privacy Policy
This Privacy Policy explains how Missed Moments (“we”, “us”, or “our”) processes personal data when you use the Missed Moments mobile application and website (the “Service”). It should be read together with our Terms of Service.
1. Who is responsible
The controller of your personal data is Missed Moments. For privacy requests, contact privacy@yourmissedmoments.com.
2. Data we process
Depending on how you use the Service, we may process:
- Account data: identifiers from your sign-in provider (Apple or Google), internal user ID, and phone number if you complete phone verification;
- Profile data: first name, date of birth (shown as age), height, optional daily mood, and name-change history where applicable;
- Daily selfie: photo or short video you capture in the app for Discover, verification signals, and related metadata (such as capture time);
- Location data: approximate device location while you use location-based features, to show people you have been near;
- Discover activity: likes, passes, blocks, matches, and related timestamps;
- Messages: text and voice messages you send in chat, delivery metadata, and voice-note files stored for playback;
- Device data: push notification tokens, app version, and technical logs needed to operate and secure the Service;
- Support and safety: reports, blocks, and information you provide when contacting us or deleting your account.
3. Why we use your data
We process personal data to:
- Create and authenticate your account;
- Provide Discover, Reveal, matching, and chat;
- Verify that daily selfies meet our requirements and keep Discover trustworthy;
- Send push notifications (for example chat, verification codes, and reveal alerts);
- Keep the Service secure, prevent abuse, and enforce our Terms;
- Comply with legal obligations and respond to lawful requests.
Where required by the GDPR, our legal bases include performance of a contract (providing the Service), legitimate interests (security, fraud prevention, improving the Service), and consent (for example where you grant optional permissions on your device).
4. How we share data
We do not sell your personal data. We share data only:
- With other users, as you choose through the Service (for example your profile, selfie, and messages to matches);
- With service providers that host our infrastructure (such as cloud storage and databases), under contracts that require them to protect your data;
- With Apple, Google, and Firebase when you use sign-in or push notifications, subject to their policies;
- When required by law or to protect rights, safety, and security.
5. Messages and encryption
Messages are transmitted over encrypted connections (HTTPS/TLS). To deliver chat, store history, and enable features such as voice playback, message content is stored on our servers. Chat is not end-to-end encrypted in the current version of the app.
6. Retention
We keep data only as long as needed for the purposes above, including:
- Daily selfies are deleted when they expire for the day or when replaced, in line with in-app behaviour;
- Daily mood selections apply only for the current calendar day (UTC);
- Account and profile data until you delete your account, plus limited backup retention;
- Logs and security records for a limited period.
When you delete your account in the app, we delete or anonymise associated personal data, subject to legal retention requirements.
7. Your rights
If you are in the European Economic Area, UK, or another region with similar laws, you may have the right to access, rectify, erase, restrict, or port your data, and to object to certain processing. You may also withdraw consent where processing is consent-based, and lodge a complaint with your local supervisory authority. Contact privacy@yourmissedmoments.com to exercise these rights.
8. International transfers
We may process data in the European Union and other countries where our providers operate. Where transfers outside the EEA occur, we use appropriate safeguards such as standard contractual clauses where required.
9. Children
The Service is not for anyone under 18. We do not knowingly collect data from minors. If you believe a minor is using the Service, contact us so we can take action.
10. Changes
We may update this Privacy Policy. We will post the new version here and change the “Last updated” date. Material changes may be highlighted in the app where appropriate.